AI workflows tuned to the PT cadence.
Same-evening intake reply when a patient phones during the named PT's treatment hour — plus plan-of-care-completion touches at visit 2 and visit 6 written in the named PT's voice and reviewed before send. One named PT on each touch. One named front-desk lead on the queue. One number pinned at Map and read at the end.
Audit and Implementation · Consulting pricing stays off the public site by design — those are scoped after a paid discovery conversation.
Vertical-aware intro
Independent physical therapy practices do not run on the wellness cadence. A new-patient inquiry that lands when the named PT is in a treatment hour does not wait until the next eval slot — by close of business the caller has booked the cash-pay clinic down the road that answered on the third ring. A plan-of-care that ends at week 6 with no scripted reactivation touch at week 6 / week 12 bleeds visits the PT already had on the schedule, and the touch has to read like the clinician who wrote the chart. Compliance windows — measured in visits attended, not visits sold — are the number the practice already watches on the monthly review. The workflows below are tuned to that cadence — same-evening intake reply, plan-of-care-completion nudges at visit 2 and visit 6, and a reviewed week-12 completion rate already in the PT’s monthly review.
Example system — In an independent PT practice
One worked system, tuned to the plan-of-care-completion cadence.
Map built this one in two weeks with the named PT + our practitioner. Ship rehearsed the prompts with the named front-desk lead on her first real busy week. Owner runs it reads against the plan-of-care completion rate at week 12 the practice already watches on its monthly review.
The scenario below covers the front-desk intake qualifier and the plan-of-care- completion retention touches whose cadence most PT offices stop at “send a text and hope.”
Scenario · Front-desk intake qualifier plus plan-of-care-completion retention
AI front-desk qualifier that routes insurance vs. cash inquiries to the right workflow, plus a plan-of-care-completion retention agent.
Map
01
One named PT + one front-desk lead, named on day one.
Four sessions over two weeks with the named PT + our practitioner named on both sides. The front-desk days pile up because patients who need insurance-verification get mixed with cash-pay self-referrals in the same queue, and the plan-of-care that ends at week 6 rarely gets a scripted reactivation touch before the script dries up. The number pinned: plan-of-care completion rate at week 12 — already on the named PT’s monthly review.
Ship
02
Three weeks of writes and reviews in the clinic stack.
AI drafts the intake qualifier in the front-desk lead’s voice — routing insurance vs. cash inquiries to the right workflow — plus the visit-2 and visit-6 plan-of-care nudges in the named PT’s voice. Every draft lands in the named queue with the chart attached; she opens each one, edits where it’s wrong, and sends from the practice’s number. The runbook lives in her wiki, not a vendor portal.
Run
03
Eight weeks in, owned by the practice.
The named PT owns every Friday review. The AI never delivers a message without a name attached to it. Plan-of-care completion rate moves up; the front-desk lead keeps owning the queue. The role of the AI is to draft; the role of the human is to read and send.
This is a worked illustration, not an engagement quote. The price for your workflow is scoped after Map — never on a marketing page.
What this page is not
An explicit non-list — for physical therapy practice owners.
- No hosted AI receptionist scoped before a paid discovery conversation — the Workflow Audit and Implementation · Consulting are scoped only after Map.
- No subscription platform with monthly logins or per-message billing stacked on top of the kit.
- No EHR / patient-chart-grade clinical integration — the AI sits next to the chart, not inside it.
- No new marketing channel — the workflows below use the intake queue, plan-of-care visits, and post-script follow-ups the practice already has.
- No generic after-hours coverage that routes every caller to voicemail — the routing tree is tuned to the named PT’s lane.
If you want any of the above, the add-on engagement bands below are the right next step — Workflow Audit and Implementation · Consulting are scoped after a paid discovery conversation, not a project on your books and not a retainer you cannot close.
PT cadence reminders
What stays the same in any PT workflow.
- The AI never delivers a message without a named PT or front-desk lead attached to it.
- Plan-of-care specificity over generic wellness copy — eval, week 2, week 6, week 12, discharge, named on the card.
- Front-desk routing — every intake lands in the PT + front-desk queue, never a single shared inbox.
- Compliance windows measured in visits attended, not visits sold.
Three next steps · one product family
Pick the next step that fits the PT gap you just walked through.
No pricing on Audit or Implementation · Consulting — those are scoped after a paid discovery conversation. The third exit is the shortest one: a 90-second demo with no auto-reply loop.
Self-install · ship this week
AI Workflow Starter Kit — $97 one-time
Nineteen templates across four bonus modules, master guides inlined in the delivery email. Pick the intake qualifier or the visit-2 plan-of-care nudge first; ship it before the next treatment-hour caller walks to the cash-pay clinic down the road.
Single payment — no subscription, no per-message or per-call fee stacked on top of the kit.
Discovery-call first
Workflow Audit
A mid-engagement option between the $97 self-serve starter and a full done-with-you install — a weekly cadence with prompt reviews, vendor selection, front-desk training, and a monthly outcomes review against the front-desk intake reply rate or the plan-of-care completion rate at week 12 the practice already watches.
After one paid discovery conversation — distinct from the demo and from buying the starter kit.
See it run first
Free 90-second AI Demo
A guided pre-assessment, not an open chatbot. Tell the front desk where the intake qualifier or the visit-2 / visit-6 plan-of-care nudges drop today and the agent sizes the PT gap, names the workflow, and hands off to the path that fits it. Andrew reviews every transcript before any reply goes out.
No auto-reply, no upsell email loop. A real reply in writing within one business day.
Same-evening intake reply · week-12 plan-of-care completion · one named PT
Start at Map.
If none of the three above fit, start at Map — one paid discovery conversation with the named PT and the front-desk lead and we come back with a written scope against the plan-of-care completion rate at week 12 the practice already watches.
Book the discovery callAfter the discovery conversation, you get a written scope — the workflow, the phase plan, the deliverables, and the price. You can close the loop whether or not you sign on, and you can take the PT short-list forward without us.