AI workflows tuned to the wellness-spa cadence.
Same-evening intake routed to the named massage therapist, esthetician, hydrotherapy tech, or membership lead — plus series-completion touches at week 3 and week 6 written in the therapist's voice and reviewed before send. One named therapist on each touch. One number pinned at discovery and read at the end.
Audit and Implementation · Consulting pricing stays off the public site by design — those are scoped after a paid discovery conversation.
Vertical-aware intro
Independent spas do not run on the carpeted-spa cadence. A wellness inquiry that lands at 8:40 PM does not wait until the morning manager comes in — it goes to the massage therapist, the esthetician, the hydrotherapy tech, or the membership lead, and the consult slot has to be on the calendar before the guest closes the chat. A treatment-series touch at week 3 and week 6 is a series-completion window measured in weeks, not months, and the message has to read like the named therapist who took the intake. The workflows below are tuned to that cadence — same-evening intake routing, a six-week series-completion number pinned at Map, and post-series membership conversion tracked from the first single-visit appointment.
Example systems — In a wellness spa
Two worked systems, both tuned to the wellness-spa cadence.
Map built each one in two weeks with the named therapist + our practitioner. Ship rehearsed the prompts with the owner-of-the-workflow on the first real busy week. Owner runs it reads against the membership-conversion or week-6 series-completion number the spa already watches.
The first covers the same-evening intake slip — the wellness inquiry that arrives after the front desk has gone home. The second covers the treatment-series touches whose cadence most spa copies stop at “send a follow-up”.
Scenario · Membership routing
Same-evening intake routed to membership vs single-visit vs hydrorecovery.
Map
01
One therapist + one membership lead, named on day one.
A new spa inquiry lands at 8:40 PM — massage, facial, hydrotherapy, hydrorecovery series, name the lane. The voice AI qualifies, routes to the right provider slot (massage therapist / esthetician / hydrotherapy tech) or drops a same-evening booking link to the membership lead. The named therapist + our practitioner pin one number: membership conversion from first single-visit.
Ship
02
One owner-of-the-front-desk on the membership lane.
The voice-DM script is written in her voice — the same voice the guest remembers from the first phone call. The membership lead sits in the first ten real inquiries and approves every draft before send. The runbook lives in the spa wiki she already runs, not a vendor portal.
Run
03
Same-evening consult slip — owned end to end.
After-hours intake resolves in under two rings. Membership conversion from first single-visit lands inside six weeks, named on the membership dashboard already. The AI never sends without a name attached; the named membership lead owns every Friday review.
This is a worked illustration, not an engagement quote. The price for your workflow is scoped after Map — never on a marketing page.
Scenario · Series-completion retention
Therapist-reviewed series drafts at week 3 and week 6 — post-series to membership.
Map
01
One therapist, named on each touch.
Series completion is the off-boarding most spas use to lose guests at week six. AI drafts a week-3 series-check-in, a week-6 series-completion hold, and a post-series membership nudge tied to the original treatment lane. Each draft is reviewed by the named massage therapist or esthetician in under three minutes. The number pinned: series-completion rate at week 6.
Ship
02
One draft queue, owned by the therapist.
Prompts are written in the therapist’s voice — the one the guest already knows from the first session. Every draft lands in the named therapist’s queue with the original intake attached. The therapist opens, edits where it’s wrong, and sends from her number. The runbook lives in her wiki, not a vendor portal.
Run
03
Week-6 series-completion — owned by the spa.
Series-completion rate at week 6 moves up. The named therapist owns every Friday review. The AI never delivers a message without a name attached to it. The role of the AI is to draft; the role of the human is to read and send.
This is a worked illustration, not an engagement quote. The price for your workflow is scoped after Map — never on a marketing page.
What this page is not
An explicit non-list — for spa operators.
- A hosted AI receptionist configured for your spa — the Workflow Audit + Implementation · Consulting are scoped after a paid discovery conversation, never on a marketing page.
- A subscription platform with monthly logins or per-message billing stacked on top of the kit.
- A clinical-records or HIPAA-grade integration — the AI sits next to your booking and membership stack, not inside it.
- A new marketing channel — the workflows below use the inquiries, bookings, and follow-ups you already have.
- Generic after-hours coverage that routes every inquiry to voicemail — the routing tree is tuned to the therapist lane.
If you want any of the above, the add-on engagement bands below are the right next step — Workflow Audit and Implementation · Consulting are scoped after a paid discovery conversation, not a project on your books and not a retainer you cannot close.
Wellness-spa cadence reminders
What stays the same in any wellness-spa workflow.
- The AI never delivers a message without a named therapist attached to it.
- Single-visit vs membership vs hydrotherapy series routing — never one shared inbox.
- Series-completion windows measured in weeks — week 3 check-in, week 6 series hold.
- Membership and subscription auto-bill lapses caught before the next billing cycle — a frozen-membership outreach that lands before the charge fails twice.
Three next steps · one product family
Pick the next step that fits the spa gap you just walked through.
No pricing on Audit or Implementation · Consulting — those are scoped after a paid discovery conversation. The third exit is the shortest one: a 90-second demo with no auto-reply loop.
Self-install · ship this week
AI Workflow Starter Kit — $97 one-time
Nineteen templates across four bonus modules, master guides inlined in the delivery email. Pick the receptionist or follow-up workflow first; ship it before the next 8:40 PM wellness inquiry lands.
Single payment — no subscription, no per-message or per-call fee stacked on top of the kit.
Discovery-call first
Workflow Audit
A mid-engagement option between the $97 self-serve starter and a full done-with-you install — a weekly cadence with prompt reviews, vendor selection, front-desk training, and a monthly outcomes review against the series-completion or membership-conversion number you pinned.
After one paid discovery conversation — distinct from the demo and from buying the starter kit.
See it run first
Free 90-second AI Demo
A guided pre-assessment, not an open chatbot. Tell the front desk where the hours leak today (intake, routing, follow-up) and the agent sizes the spa gap, names the workflow, and hands off to the path that fits it. Andrew reviews every transcript before any reply goes out.
No auto-reply, no upsell email loop. A real reply in writing within one business day.
Same-evening intake · week-6 series-completion · one named therapist
Start at Map.
If none of the three above fit, start at Map — one paid discovery conversation with the named massage therapist, esthetician, or membership lead and we come back with a written scope against the membership-conversion or week-6 series-completion number the spa already watches.
Book the discovery callAfter the discovery conversation, you get a written scope — the workflow, the phase plan, the deliverables, and the price. You can close the loop whether or not you sign on, and you can take the spa short-list forward without us.